Privacy policy

Last updated 14 November 2026.

What OneQueue stores

• Your account. Name, email address and a hashed password. Passwords are never stored in a readable form.
• Your businesses. Their names, the email addresses and handles you tell us belong to them, and which channels each one uses.
• Your messages. When you connect a mailbox, OneQueue stores the messages it reads - sender, recipients, subject, date and the plain-text body - so it can show you a queue. Attachments are not downloaded.
• Access credentials. The tokens your provider issues are encrypted before they are stored and are never written to logs.

What OneQueue does with it

It organises it into a queue for you. That is the whole purpose. Your correspondence is not sold, not shared with other customers, and not used to train anything.

Access to your mailbox

OneQueue asks for read-only access when you connect a mailbox. It cannot send email as you, cannot delete anything and cannot change anything in your mailbox with that permission alone.

If you want to reply from OneQueue, it asks your provider for one further permission — to send email as you — at the moment you first try, for that mailbox only. It does not ask for permission to delete or alter your mail, and the wider permission that would allow that is refused by name in the code that builds the request. You can revoke any of it at any time, from OneQueue or from your provider's own security settings.

Keeping businesses separate

Every piece of data in OneQueue belongs to a business, and access is checked against your membership of that business on every request. One customer's correspondence is never visible to another, and one of your businesses is never mixed into another of your businesses.

Deleting your data

Deactivating a business hides it and stops it counting, but keeps its history so you can bring it back. If you want your data removed entirely, email us and we will do it.

Contact

Questions about any of this: hello@onequeue.uk.